Today, I went to the Lane Reading room to browse the HAS-Digital section as suggested. After four hours of reading about the digital divide, the Microsoft anti-trust case, and Privacy and Information Access, I became most interested in Privacy. So here are two particular topics.
1) Consumer Privacy- Have you ever wondered how these companies know so much about you? Apparently, one company Equifax actually purchases driver licenses information and stores it in their database along with credit information, etc. Then, they sell it to other companies. All that information about you is a huge asset of Equifax--one of their major ways of revenue. Back in the 1980s, there was a company called Lotus that made nice business program applications, like Lotus 1-2-3, a more popular application than MS Excel at that time.
Anyways, as the story goes, Lotus purchased a lot of consumer information from Excel--name, address, telephone, age, average salary, education, and personal criterions like "Inner city chick." Then, Lotus developed an application (
Lotus Marketplace: Households) which provided already made mailing lists for individual businesses. It was probably a very good program for businesses, but right after Lotus released the software, they got a lot of angry calls. Many people were not comfortable with the release of their personal information. Despite making many amends, Lotus decided to finally cancel the software because of the heavy critiques.
If I were to address this topic in my research paper, I would consider answering the following questions: How justified were the consumers in their outrage? What should have higher priority--consumer insecurity about violated privacy or corporate well-being and innovation? Who should own the information--the consumers that comprises the database or the companies that have somehow gathered or bought the information?
2) Privacy in the workplace- Or lack thereof. Companies like to monitor their employees in many ways. In the digital age, it has become even easier for Big Brother to exist on every corner. Some companies have surveillance cameras which record the time the employee takes for bathroom breaks, regular breaks, and lunch. For phone operations, they have bugs which record how long each customer transaction was; this is a way of interpreting the agent's efficiency.
For email,
the current law is that companies have a right to read what you write. Most companies encourage email because of its cheapness and efficiency. Some employees are made to think what they write is safe from prying eyes. One company heard rumors of insider trading involving one of its employees; management immediately looked at the email records, found out who, and took appropriate actions. Theoretically, companies only use emails for security reasons. However, there have been many instances of employees' demotion and termination warning merely due to emails which made fun of the company or criticized the manager for his possibly sexist mannerisms.
Information access is such a gray topic. Technically, the companies own the computers and thus what you write on it. Technically, the companies have a right to make sure their employees are working hardly, not hardily working. But it seems like an incredible violation of privacy to me. Anyways, I think I would be addressing similar questions here: What should be the higher priority--employee happiness and security or corporate well-being? Who owns the information of emails, sites visisted, etc?
I don't know which topic I'm particularly leaning toward now. I borrowed materials for both topics, and probably will go with the one about which I have the most to say.
But tell me if the following incidence is a sign from above: Just as I was leaving Green, the santa-claus lookalike behind the desk said that he actually had to take the books out of my bookbag for inspection.
"I'm not really doing this to be doing this," he fumbles through the pages of my books, "They got cameras everywhere monitoring things. So I have to look like I'm actually inspecting."